The people who send chocolates to algorithms

Forget about the day-to-day grind of your job – that’ll soon be a robot’s concern. Well, one day soon anyway.

There’s a clue to the future of work in the relief you feel when your phone call to a big corporation is answered by, of all things, a human.

It makes sense. People are replete with empathy and compassion, like to solve problems and enjoy communicating through stories. And these profoundly human traits are the areas where artificial intelligence trails humans. Because they are our strengths they point to the future of the office and to our workplace relationships with robots and AI.

And this could lead to some strange relationships between man and machine…

Read the rest of my Guardian piece on AI in the  workplace here

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